Terms and Conditions

Currency

Transaction Currency AUD "All transactions are processed in AUD"

Shipping & Delivery Policy

Spare Parts (New, Used & Attachments)

We can deliver products Australia wide. Shipping costs are influenced by the size and weight of the product and your location. As such, exact shipping costs are not calculated in the shopping cart and will need to be quoted and paid for once the transaction checkout.
Orders are usually dispatched within 2 business days and shipping times are estimated at between 3-7 business days depending on your location within Australia.

New Forklifts

We can deliver products Australia wide. Shipping costs are influenced by the size and weight of the product and your location. As such, exact shipping costs are not calculated in the shopping cart and will need to be quoted and paid for (if applicable) once the unit is ready for delivery. Please call in regards to delivery & dispatch times as not all products may be in stock at time of purchase.

Used Forklifts

We can deliver products Australia wide. Shipping costs are influenced by the size and weight of the product and your location. As such, exact shipping costs are not calculated in the shopping cart and will need to be quoted and paid for (if applicable) once the unit is ready for delivery.

Please call 02 9604 3955 in regards to delivery & dispatch times.

Customer Service Policy

Koala Trucks is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 5-8 business days for used forklifts, 1-2 days for spare parts & attachments; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 1 business day to arrange an agreeable alternative item, a backorder or a full refund.

Refund Policy

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn't do what it is supposed to do according to manufacturer’s specifications.

Security Policy

When purchasing from Koala Trucks your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre 02 9604 3955.